Returns and Shipping Policy

Thank you for shopping at Vendy Market (www.vendymarket.shop). We are committed to providing a smooth and transparent shopping experience. Please read our Returns and Shipping Policy carefully.

1. Shipping Policy

1.1 Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

1.2 Shipping Timeframes

• Standard shipping: 7-15 business days depending on location.
• Express shipping (if available): 3-7 business days.
• Delivery times may vary due to external factors such as customs clearance, holidays, or unexpected delays.

1.3 Shipping Fees

• Shipping costs are calculated at checkout based on the shipping method and destination.
• Free shipping may be available on certain promotions or for qualifying orders.

1.4 Tracking Information

• Once your order is shipped, you will receive a tracking number via email.
• If you do not receive tracking details within 5 business days, please contact us at contact@vendymarket.shop.

1.5 International Shipping

• We currently ship to multiple countries. However, some locations may have shipping restrictions.
• Customers are responsible for any applicable customs duties, taxes, or import fees.

2. Returns Policy

2.1 Eligibility for Returns

• You may return items within 14 days of receiving your order.
• To be eligible for a return, items must be unused, in original packaging, and in resalable condition.
• Certain products, such as perishable goods, personalized items, and clearance items, may not be eligible for returns.

2.2 Return Process

• Contact our support team at contact@vendymarket.shop with your order details.
• Our team will provide a return authorization and instructions on where to send the product.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

2.3 Refunds and Processing

• Once we receive and inspect your returned item, we will notify you of the refund approval status.
• Refunds are processed within 5-10 business days after approval.
• Refunds will be issued to the original payment method.

2.4 Exchanges

• If you need to exchange an item, please contact our support team for assistance.
• Exchanges are subject to product availability.

2.5 Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.
• We will arrange for a replacement or issue a refund as necessary.

3. Contact Us

If you have any questions regarding our Returns and Shipping Policy, feel free to reach out to us:
📧 Email: contact@vendymarket.shop
🌐 Website: www.vendymarket.shop

We appreciate your trust in Vendy Market and strive to provide the best service possible!